Most operators we talk to are doing six other jobs. The inbox isn't ignored on purpose — it's just the thing that gets dropped when payroll is due, the supplier called, and the kid is home from school. So orders go cold, quotes get forgotten, regulars drift.
Mira is the answer to a question we couldn't stop asking: what would it look like if every single-person shop had the same closer as a 200-seat call center?
It looks like this. A small agent, in your voice, in your inbox, at 3am. The math of small business gets a little easier. The operator gets a Saturday back.
Every decision serves the person running the business and the inbox. We say no to deals, features, or words that don't.
Every dollar Mira earns is tied to a thread you can open. We'd rather you trust us less and verify more.
Our infrastructure is the dullest it can be. Our writing is not. We picked one place to be clever — the reply.
Status, changelog, incidents, postmortems, even the subprocessor list. If we wouldn't publish it, we don't ship it.